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An update to our Help Desk phone messages is coming!

Updated: May 19, 2023

Expect to notice the changes soon

by Infocouncil Team | 15th May 2023 | General News



We are pleased to announce that we will soon be introducing a host of new phone messages and hold music to our phone system, to update the way we answer and triage calls to our Help Desk, and improve the service we provide to our valued customers.


We expect to launch this update very soon, and we assure you that we are taking all necessary steps to ensure that there is no disruption to your service during the expected transition period. Be sure to listen carefully to the new recordings once they’re released, as there will be some changes to the existing prompts and the ways we recommend you contact us. The telephone system we use and the phone number you will call us on will remain the same.

Contact us

We would like to take this opportunity to thank you for your continued support, and we ask that you do not hesitate to contact our friendly Help Desk staff on +61 2 9496 9500 or complete our form here if you have any questions or concerns.

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