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Using TeamViewer to allow remote access to your Infocouncil system

And why it's necessary

by Infocouncil Team | Monday 15th April, 2024 | Features and Benefits


Recently some of our clients have advised that their use of the TeamViewer remote access software solution is no longer recommended/permitted. TeamViewer is currently accessible from within the Infocouncil platform and enables our support team to provide remote support. The screen sharing functionality is extremely useful to enable our team to jump on and fix an issue on the spot.


While we encourage our Governance readers to follow the advice of their IT department with regards to security, we are confident if best practice is followed in the configuration and maintenance of TeamViewer the platform remains a very useful tool.


How to Keep TeamViewer safe


We recommend you follow the tips below to keep your device secure when using TeamViewer:

  • Run the software only when necessary

  • Ensure all passwords are strong

  • Enable Two-Factor Authentication

  • Update your TeamViewer version as often as possible

  • Utilise TeamViewer’s advanced security options

  • Verify trusted devices

  • Use a VPN

  • Use privacy screens or turn off your screen periodically

  • Disable Easy Access

  • Enable Block Listing

  • Always quit your session completely when complete


We understand that every council’s digital environment is unique, so there isn’t a one-size-fits-all solution for everyone. If you have any questions or concerns about using our recommended remote access software TeamViewer, please don’t hesitate to reach out to us by phone +61 2 9596 9500 or raise a ticket by completing the Contact Us form on our website.


We are committed to delivering the best service to you, meaning we are always willing to work with you to find the best solution possible.



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