Infocouncil Support Services
Backed by real council experience, our support team keeps your meeting management running smoothly.
Support That Understands Councils
From go-live to day-to-day queries, our support is local, responsive, and delivered by people who speak your language.
Infocouncil’s support isn’t an afterthought; it’s a cornerstone of our solution. We back our powerful meeting management platform with personalised, council-savvy support services delivered by people who know your world to ensure your team get the most out of our solution..
From onboarding and training to troubleshooting and optimisation, our team, made up of former council governance professionals, is here to help your team stay productive, compliant, and confident. Whether you’re rolling out a new process or just stuck on a template, we’ve got your back.
Key Benefits
Speak to real people with real council experience. We understand your challenges and deliver practical, context-aware help.
Our helpdesk is responsive, friendly, and proactive. We resolve most support queries within one business day.
We don’t wait for issues to arise. Through regular check-ins and reviews, we help you get more from your system.
What's Included
Unlimited Helpdesk Access
Submit tickets or call for advice anytime during business hours. Our local team is always ready to help.
Regular Account Reviews
We check in to ensure your system works for you and suggest enhancements based on your evolving needs.
Usage & Training Insights
We monitor user activity and training gaps to recommend timely upskilling opportunities for your team.
Best Practice Guidance
Access to real-world council expertise to support you in developing governance-aligned processes and policies.
System Health & Optimisation
We perform behind-the-scenes checks to ensure your setup runs smoothly and stays aligned with best practice.
The Infocouncil Difference
Support that’s council-smart, not call-centre standard.
Our support services are purpose-built for local government and delivered by governance professionals who’ve sat in your seat. With regular engagement, proactive system guidance, and practical help that saves you time, our support is part of the solution, not just an add-on.
Deep Local Government Knowledge
We don’t just troubleshoot, we understand how council governance works. Our team draws on firsthand council experience to guide your staff through issues with empathy and relevance.
Ongoing Relationship Management
Support doesn’t end at implementation. We assign a dedicated engagement manager to build an ongoing partnership focused on your long-term success.
Embedded Governance Advice
Whether it’s a procedural compliance query or a minute formatting concern, our support team understands the “why” behind your request and can provide options, not just fixes.
Strategic Input & Reporting
We help you measure system usage and staff engagement to ensure your team gets the most out of our powerful platform and shape improvement strategies and future training needs.
Enhanced Support Options
Infocouncil offers enhanced support added to annual maintenance, including priority support, training, and regular updates.
Integrated With All Services
Support is woven into every aspect of your Infocouncil experience, training, best-practice reviews, upgrades, and configuration changes. You’ll never feel left behind.
Ready for support that actually supports?
Discuss your challenges and explore how we can help!
Book a complimentary discovery session with our team. We’ll review your current setup, discuss your challenges, and explore how Infocouncil’s support services can improve system adoption, compliance, and confidence.
