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New phone system navigation has been implemented

Updated: Jul 21, 2023

We are committed to continuously improving your experience

by Infocouncil Team | 24th July 2023 | General News



We have exciting news for our users with the finalisation of our new phone system upgrade. If you've called our Help Desk in the last couple of weeks, you would have noticed that our menus as well as the way we triage calls has changed. This believe this upgrade has vastly improved the ways in which you can contact us by introducing improved clarity, clearer pathways to speaking to the right person and reduced wait times.


We also believe this project highlights our commitment to innovation and customer satisfaction, showing we are dedicated to providing the very latest technology and delivering the highest service quality to our customers.

Contact us

Our changes have now officially been implemented and of course, if you have any feedback or issues with our new system when you call us, please do not hesitate to contact our Help Desk team by emailing us at support@infocouncil.com.au with the details of any queries or concerns.

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